Cancellation and Refund Policy
1. Cancellation of Services
2. Refunds
3. Exclusions to Refunds
4. Changes in the terms and conditions of the service
5. Refund Request Process
6. Contact Information
Prior to the commencement of the service: you can cancel your order for services at any time prior to the commencement of the service. To do so, contact our support team with the details of your order.
After the start of the service: If the service has already started, full cancellation is not possible. In such a case, only unused stages or parts of the service can be refunded, if this is stipulated in our contract.
After the start of the service: If the service has already started, full cancellation is not possible. In such a case, only unused stages or parts of the service can be refunded, if this is stipulated in our contract.
Refunds are possible if the service has not been provided according to the agreed terms or conditions.
If the service has been partially performed, a refund is possible in proportion to the amount of unperformed work.
Refunds will be issued within 10 business days after the refund request is approved.
Funds will be refunded to the same payment system through which payment was made.
If the service has been partially performed, a refund is possible in proportion to the amount of unperformed work.
Refunds will be issued within 10 business days after the refund request is approved.
Funds will be refunded to the same payment system through which payment was made.
Refunds will not be issued for services that have already been fully rendered if they are in accordance with the contractual terms and conditions.
If the client violates the terms of the contract (e.g. does not provide the necessary information for the provision of services), no refund is provided.
If the client violates the terms of the contract (e.g. does not provide the necessary information for the provision of services), no refund is provided.
To request a refund or cancel a service, contact our support team by emailing email@awakened.cz.
We will review your request within 5 business days and contact you for further instructions.
We will review your request within 5 business days and contact you for further instructions.
If you have any questions about service cancellations or refunds, please contact us by email: email@awakened.cz or via the contact form on our website.
Any changes in the scope or timing of services must be agreed upon by both parties. In such a case, a revision of the service fee may be required.
